At Razavia, customer satisfaction comes first. We provide a simple and transparent return and refund policy for our honey and nut products.

1. Damaged or Less Quantity

If your parcel arrives damaged, leaked, or with less quantity due to damage, we will:

  • Refund the amount for the damaged or missing quantity, or
  • Send a replacement product, depending on your preference.

2. Return for Quality Issues

Returns are only applicable if the product is spoiled or you believe the product quality is not good.

In this case, please share a video and images on our WhatsApp showing the issue with the product so our team can review it.

3. Refund or Replacement Time

Once the issue is confirmed, we will refund your amount or send a replacement within 2 days.

4. Conditions

Refund or replacement is applicable when:

  • The product arrives damaged or leaked.
  • The quantity is less due to damage.
  • The product appears spoiled or is not suitable for consumption.

5. Return Quantity Policy

The refund or replacement will only be for the same quantity that you return or that is confirmed to be damaged or missing.

6. How to Request a Refund

You can contact us directly through WhatsApp to request a refund or replacement.

Please share:

  • Your order number.
  • Photos and video of the product issue.
  • A brief description of the problem.

Our team will review your request and guide you through the next steps.

Website: www.razavia.com
Phone/Whatsapp: 0323-4409404
Mail Us: contact@razavia.com
Instagram: @razavia.pk
Facebook: @razavia.pk
TikTok: @razavia.pk
Youtube: @razaviaofficial

Thank you for choosing Razavia.