Terms & Conditions

Last updated: September 21, 2026

Welcome to Razavia. By accessing or using our website at https://razavia.com, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order or using our website.

1. About Razavia

Razavia is an online store offering products to customers in Pakistan.

Our website address is:

https://razavia.com

By using our website, you confirm that you are legally capable of entering into an agreement under applicable laws.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate and up to date.

However, product colors, appearance, packaging, or other visual details may vary slightly from the images shown on the website due to photography, screen settings, or packaging updates.

Razavia reserves the right to update, modify, or discontinue any product without prior notice.

3. Prices

All product prices displayed on our website are in Pakistani Rupees (PKR), unless otherwise stated.

Prices may change at any time without prior notice. Any applicable delivery charges or additional charges will be communicated or displayed before the order is completed.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

All orders are subject to product availability and confirmation.

Razavia reserves the right to cancel or refuse an order in cases including, but not limited to:

  • Incorrect or incomplete customer information

  • Product unavailability

  • Pricing or website errors

  • Suspected fraudulent or unauthorized activity

  • Failure to confirm an order when confirmation is required

  • Any other circumstances that may prevent successful order processing

If an order is cancelled after payment has been received, any applicable refund will be handled according to our refund and payment procedures.

5. Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including:

  • Full name

  • Phone number

  • Complete delivery address

  • City and other relevant delivery details

Razavia is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Delivery

We deliver orders through available courier and delivery services.

Estimated delivery times may vary depending on the customer’s location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Once an order has been handed over to the delivery partner, delivery is subject to the courier company’s policies and operational conditions.

Customers may be contacted by the courier or Razavia for delivery confirmation or address verification.

7. Cash on Delivery and Payments

Where Cash on Delivery (COD) is available, payment is collected upon delivery according to the order details.

For orders paid through online payment methods, the payment must be successfully processed before the order can be dispatched.

Razavia does not guarantee that every payment method will always be available. Payment options may vary depending on location, order type, or technical availability.

8. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to Razavia’s applicable return and refund policy.

Customers should contact us as soon as possible if they receive a damaged, incorrect, or defective product.

Depending on the circumstances, we may request photographs, videos, order details, or other information to verify the issue before approving a return, replacement, exchange, or refund.

Products returned without prior approval may not be accepted.

9. Website Use

You agree to use the Razavia website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to the website or its systems

  • Use the website for fraudulent or unlawful activities

  • Interfere with the operation or security of the website

  • Copy, reproduce, or misuse website content without permission

  • Upload harmful files, malicious software, or unauthorized material

Razavia reserves the right to restrict or terminate access to the website where necessary.

10. Intellectual Property

Unless otherwise stated, all content on the Razavia website, including logos, brand names, product images, graphics, text, designs, and other materials, belongs to or is used by Razavia with appropriate rights.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

11. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites, including payment processors, courier services, and social media platforms.

Razavia is not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Limitation of Liability

Razavia will make reasonable efforts to maintain accurate information and reliable website services.

However, we are not responsible for delays, interruptions, technical problems, courier delays, or other circumstances beyond our reasonable control.

To the extent permitted by applicable law, Razavia shall not be liable for indirect or consequential losses arising from the use of our website or services.

13. Changes to These Terms

Razavia may update or modify these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes relating to the use of our website, products, or services shall be handled in accordance with applicable Pakistani law.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us through our website or the following channels:

Website: www.razavia.com
Phone/Whatsapp: 0323-4409404
Mail Us: contact@razavia.com
Instagram: @razavia.pk
Facebook: @razavia.pk
TikTok: @razavia.pk
Youtube: @razaviaofficial

Thank you for choosing Razavia.